Fasteners Inc. Professional Contractor Supply Offers Custom Solutions
For more than 25 years, Fasteners Inc. Professional Contractor Supply has built a reputation as an innovative, fast-paced solutions provider for commercial, residential and industrial contractors. With inventory from more than 300 of the industry’s leading manufacturers (they’re the largest independent distributor of Greenlee and Rigid products in the U.S.) and decades of field experience, they ensure customers get everything they need when they need it.
“We’re a supply and logistics partner. That’s what we’re experts in — understanding and anticipating your needs when you need it, so you don’t experience downtime, injuries or revenue waste,” said Brett Wilson, VP Sales. “We offer competitive pricing and even when we’re not the lowest, our service level beats the competition.”
The company represents more than 40 nationally recognized brands, including DeWALT, Milwaukee, Makita and more, as well as specialty power, plumbing and electrical tools. Fasteners Inc. is also the largest in-stock fall protection distributor in the U.S., with an unparalleled selection of OSHA compliant ladders, body harnesses, lanyards and more.
The company is also an industry-leading supplier of:
- Tool accessories, belts and bags
- PPE equipment and accessories
- Material handling equipment
- Paint and chemicals
- Vacuums and heavy-duty cleaners
- Transport and storage solutions
Since the beginning of the pandemic, Fasteners Inc. has been affected by supply chain issues and worked to pivot in ways that would allow them to keep up with demand while keeping operations open. That included leveraging the power of today’s technology and moving into a digital space with custom website solutions.
“We have a lot of flexibility to build solutions that reflect how our customers like to do business,” Wilson said. “Basically, you can build a partnership portal where you have access to inventory and snapshots of account financials and everything looks like your own brand, but it links into our system. With our website, access is at your fingertips without having to wait on hold. You can get quotes, pricing and availability whenever and wherever you want.”
“We had to be better about being account managers and establish deeper customer relationships that would help us forecast better,” he continued. “It’s challenged us to get back to the basics of understanding our customers more on a planning level rather than just a transactional level.”
When the team at Fasteners Inc. says they have everything you need to get the job done, they mean it. Their expertise and knowledge even extends to on-the-job safety, with certifications in OSHA 30 and Competent Persons. They’re trained to match the right products with the right applications and are capable of hosting various training sessions at Fasteners Inc. locations.
“We offer value-adds, like fall protection training and teaching people how to tie-off,” Wilson said. “We’ve taken those trainings on our own so we can be very nimble. In my experience — not to give away the ‘secret sauce’ — but if you can understand someone’s safety needs, they’ll turn to you for other solutions because you’ve gained trust and have become dependable.”
Fasteners Inc. has been an active associate member of Bay Area SMACNA since 2011.
“As a construction supply company, SMACNA members are our core users so it’s a chance for us to network and get direct feedback from the market and customers we serve,” Wilson said. “Our associate member status gives us a valuable touchpoint beyond just selling a product.”